Counterfeits

 

We get asked many times how come we claim to be the official Helios Touch and that the other companies are counterfeit or scams. The points below will hopefully help prove why you should only shop with us and stay away from the other versions.
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  • I designed the lights. We spent a year perfecting the design and working with the factories to produce them.

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  • The images you see on the other companies websites are mainly ours. Check our gallery, if they match then there is a good chance the other site is a scam.

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  • We are the only company I have found supplying power supplies that are official certificated for use the USA, EU, Australia etc. We also pay extra to ensure that ours have a safety cut off feature. We have tested the cheap versions being supplied by other retailers have they are very easy to overload and melt, in some cases catching fire. See the image below for an example of one that popped.

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  • We offer a 24 month warranty, although it is rarely required. We have may people claiming to have our lights when theirs stop working after a few days, but when they supply images we can easily prove they were purchased elsewhere.

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  • We provide excellent customer support and publicise our address. Try to contact the other companies and see how you get on.

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  • We deliver. Not all the companies do. Some are just blatant scams.

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Example brand names:

Hex Walls, Quantum Lamps, Canva Design, Exo Touch, Helios Touch Pro, Hex Lights